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FAQ
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What to do if you can't place an order on the website?Email a picture of the product you'd like to order along with your all you shipping info to seoulstaprive@gmail.com. Title it " ONLINE TROUBLE" We will email you an invoice manually.
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How do I track a package status?Once shipped, tracking will be emailed to you. If not received, email us your Order ID or name with "Track Package" in the subject line to seoulstaprive@gmail.com
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What are shipping time frames?Each Seoulsta Privé piece is made-to-order, by hand, or limited quantities. Due to the high demand and one-of-one nature of our pieces, standard orders take 7-10 business days while custom orders take 3-6 weeks to complete. We cannot guarantee delivery sooner than 6 weeks unless you select a Rush Order. Please allow an additional 4–5 business days for shipping once your order has been completed.
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How to measure for correct size?Bust: Wrap the measuring tape around the fullest part of your chest, under your arms. Keep it level and snug, not tight. Waist: Measure around your natural waistline—the smallest part of your waist, usually just above your belly button. Keep the tape flat, but not squeezed. Hips: Stand with your feet together and measure around the widest part of your hips and butt, about 7–9 inches below your waist. Inseam (for pants): Measure from the top of your inner thigh down to the bottom of your ankle or where you want the hem to fall.
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Do you do custom designs?We accept custom design requests starting at $599+. Email us at seoulstaprivehaus@gmail.com with a heading of CUSTOM DESIGN.
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