Question 1

What are shipping time frames?

Accepted Answer

Each Seoulsta Privé piece is made-to-order, by hand, or limited quantities. Due to the high demand and one-of-one nature of our pieces, standard orders take 7-10 business days while  custom orders take 3-6 weeks to complete. We cannot guarantee delivery sooner than 6 weeks unless you select a Rush Order. Please allow an additional 4–5 business days for shipping once your order has been completed.

Question 2

Do you do custom designs?

Accepted Answer

We accept custom design requests starting at $599+. Email us at seoulstaprivehaus@gmail.com (seoulstaprivehaus@gmail.com)with a heading of CUSTOM DESIGN.

Question 3

How do I track a package status?

Accepted Answer

Once shipped, tracking will be emailed to you. If not received, email us your Order ID or name with "Track Package" in the subject line to seoulstaprive@gmail.com

Question 4

How to measure for correct size?

Accepted Answer

Bust:
Wrap the measuring tape around the fullest part of your chest, under your arms. Keep it level and snug, not tight.

Waist:
Measure around your natural waistline—the smallest part of your waist, usually just above your belly button. Keep the tape flat, but not squeezed.

Hips:
Stand with your feet together and measure around the widest part of your hips and butt, about 7–9 inches below your waist.

Inseam (for pants):
Measure from the top of your inner thigh down to the bottom of your ankle or where you want the hem to fall.

Question 5

What to do if you can't place an order on the website?

Accepted Answer

Email a picture of the product you'd like to order along with your all you shipping info to seoulstaprive@gmail.com. Title it " ONLINE TROUBLE" We will email you an invoice manually.